PRICES

All prices and terms printed herein supersede all previous prices and terms, and are subject to change without notice. These prices are F.O.B. shipping point, exclude freight and are subject to a surcharge for packaging, state sales or consumer taxes as required.

SALES POLICY

Possession of this price list does not constitute authority to purchase and/or sell products contained within.

TERMS OF PAYMENT

Net 30 days from date of invoice. We accept Visa, MasterCard, and American Express.

WEIGHTS

Shipping weights printed herein are only approximate.

SPECIFICATIONS

Subject to change without notice.

DISCONTINUED ITEMS

We reserve the right, without notice, to discontinue the manufacture and sale of any item printed herein.

FREIGHT POLICY

Richards-Wilcox ships F.O.B., Aurora, IL 60506. The Conveyor parts ship as freight Class 55.

Other freight options include:

  • Third Party, F.O.B. point of destination
  • Collect, F.O.B. point of destination
  • Prepaid and add, F.O.B. point of origin
  • UPS shipments will ship prepaid and add actual cost or we ship UPS COLLECT using your UPS account number.
  • PRIME Program allows Richards-Wilcox to pass full freight discounts to all authorized customers.

Normal delivery is dock-to-dock. Special requests such as inside delivery, lift gate service, residential delivery, etc. are subject to additional charges. All accessorial changes not requested on purchase order will be the responsibility of the consignee.

Delivery date and time are at the discretion of the carrier within reasonable transit time unless special arrangements have been made between the customer and Richards-Wilcox.

Customer routed shipments and pick-ups must be picked up from Richards-Wilcox within 48 hours of notification that the shipment is ready or Richards-Wilcox will ship prepaid and add.

TITLE TO MERCHANDISE

Title to merchandise shall pass to the buyer upon delivery by Richards-Wilcox to the carrier on FOB Factory. Buyer acknowledges that once Richards-Wilcox delivers goods to the carrier, title to the goods and risk of loss will pass to the buyer. If the goods are damaged by the carrier while in transit, the buyer has the sole obligation of seeking recourse from the carrier. If the goods are lost by the carrier, buyer may at their option either:

  1. File a freight claim with carrier.
  2. Place a new purchase order with Richards-Wilcox.

SHIPMENT LEAD TIMES

  • High Frequency Components: 1-week lead time items
  • Low Frequency Components: 4-week lead time items
  • Expedited Components: consult customer service; expedited charges will apply

ORDER CHANGES

Any changes to an order after 3 days of the first order acknowledgement are subject to a $50 change order fee. At the discretion of Richards-Wilcox, changes after receipt of an order acknowledgement are assigned a new delivery date regardless of quoted lead time.

CANCELLATION CHARGES

If the customer cancels an order after 3 days of the first order acknowledgement, they are subject to a minimum charge of 10% of the net amount of the order or actual expenses incurred, whichever is greater.

SPECIAL ITEM CHANGES OR CANCELLATIONS

Non-standard, non-stock specially designed products may not be changed, cancelled, or returned for credit. Richards-Wilcox reserves the right to determine what products are special.

DAMAGE IN TRANSIT

CAUTION: When you give the delivering carrier a clear receipt for a shipment with damaged merchandise or shortage, the carrier and Richards-Wilcox are relieved of further responsibility. Examine shipments carefully. If concealed damage is discovered, notify the delivering carrier immediately. Notification within 24 hours is required. Richards-Wilcox also must be notified of any concealed damage claims.

SHIPMENT SHORTAGE CLAIMS

Shortage claims reported after 15 days beyond the shipment date will not be honored.

RETURN GOODS POLICY

  1. Requests in writing for Return Goods Authorization must be made to Richards-Wilcox Customer Service within 30 days of shipment.
  2. Richards-Wilcox will determine eligibility and notify the requester within 5 days.
  3. Special items and items not manufactured by Richards-Wilcox are not eligible for return.
  4. Unauthorized returns will be refused.
  5. Returned goods must be shipped freight prepaid within 30 days. If RGA is due to Richards-Wilcox error, freight can ship collect via PRIME carrier.
  6. All material returned must be received in original packaging for credit.
  7. Total value of returned material must exceed $200 net.

SPECIAL MARKS/PACKAGING

There will be no separate markings for material within the same order (one order, one shipment, one invoice). Purchaser bears full responsibility for the cost of any special packaging and the condition of the product.